NTISthis.com

Evidence Guide: RIIQUA601A - Establish and maintain a quality system

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIIQUA601A - Establish and maintain a quality system

What evidence can you provide to prove your understanding of each of the following citeria?

Establish and maintain the framework for the quality system

  1. Access, interpret and apply compliance documentation relevant to the work activity
  2. Develop, document and have the quality system approved
  3. Include implementation responsibilities and duties of the quality system in job descriptions and duty statements for all relevant personnel
  4. Identify, source and provide the resources for the operation of the quality system in a timely and consistent manner
  5. Provide information on the quality system and its procedures in a readily accessible location and in a clear format for relevant personnel
Access, interpret and apply compliance documentation relevant to the work activity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, document and have the quality system approved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include implementation responsibilities and duties of the quality system in job descriptions and duty statements for all relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, source and provide the resources for the operation of the quality system in a timely and consistent manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information on the quality system and its procedures in a readily accessible location and in a clear format for relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish a collaborative process

  1. Establish and maintain collaboration processes with relevant personnel and enact consultation processes
  2. Address issues raised promptly and appropriately in accordance with procedures for issue resolution
  3. Inform relevant personnel of outcomes resulting from collaboration
Establish and maintain collaboration processes with relevant personnel and enact consultation processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address issues raised promptly and appropriately in accordance with procedures for issue resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform relevant personnel of outcomes resulting from collaboration

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain procedures for identifying and assessing quality issues

  1. Identify existing and potential quality issues and trends from the quality records system
  2. Implement and develop system procedures for the ongoing identification of existing and potential quality issues
  3. Monitor changes to the workplace to determine if additions or modifications to the quality system are required
Identify existing and potential quality issues and trends from the quality records system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and develop system procedures for the ongoing identification of existing and potential quality issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor changes to the workplace to determine if additions or modifications to the quality system are required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design procedures for treatment of quality issues

  1. Implement and develop system procedures to treat quality in accordance with legislation, code of practice and trends identified from the quality system
  2. Implement and develop system procedures for applying interim solutions until permanent treatment measures are in place when measures to treat quality issues at their source are not practical
  3. Implement and develop system procedures for ongoing treatment of the quality system based on the hierarchy of control
  4. Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures
  5. Implement training programs to meet quality system training requirements as part of the organisation's general training program
Implement and develop system procedures to treat quality in accordance with legislation, code of practice and trends identified from the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and develop system procedures for applying interim solutions until permanent treatment measures are in place when measures to treat quality issues at their source are not practical

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and develop system procedures for ongoing treatment of the quality system based on the hierarchy of control

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement training programs to meet quality system training requirements as part of the organisation's general training program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the organisation's quality system

  1. Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries
  2. Recommend appropriate improvements to the quality system
  3. Evaluate compliance with legislation and code of practice
Evaluate the effectiveness of the quality system within the goals and objectives of existing organisational boundaries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend appropriate improvements to the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate compliance with legislation and code of practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:

knowledge of the requirements, procedures and instructions for establishing and maintaining a quality system

implementation of procedures and techniques for the safe, effective and efficient establishment and maintenance of a quality system

the identification of the relevant information and scope of the work required to meet the required outcomes

the identification of viable options and the selection of a quality management system that best meet the required outcomes

working with others to undertake and complete the establishment and maintenance of a quality system

consistent successful establishment and maintenance of a quality system

Context of and specific resources for assessment

This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.

Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances.

The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.

Customisation of assessment and delivery environment should sensitively accommodate cultural diversity.

Aboriginal people and other people from a non English speaking background may have second language issues.

Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required.

Method of assessment

This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:

written and/or oral assessment of the candidate's required knowledge in undertaking of the establishment and maintenance of a quality system

observed, documented and/or first hand testimonial evidence of the candidate's:

implementation of appropriate requirements, procedures and techniques for the safe, effective and efficient achievement of required outcomes

identification of the relevant information and scope of the work required

identification of viable options and the selection of a quality system that best meet the required outcomes

consistent achievement of required outcomes

first hand testimonial evidence of the candidate's:

working with others to undertake and complete the establishment and maintenance of a quality system

provision of clear and timely required support and advice on the establishment and maintenance of a quality system

Guidance information for assessment

Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

Required Skills and Knowledge

Required skills

Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to establish and maintain a quality system:

apply legislative, organisation and site requirements and procedures for establishment and maintenance of a quality system

design quality work procedures and practices

develop business plans incorporating the quality system

develop quality resource plans

manage quality systems implementation projects and tasks

coordinate human, financial and physical resources

audit the quality systems' performance

implement quality change

access and use appropriate technologies

resolve conflict arising out of quality concern

communicate ideas and information

Required knowledge

Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used.

This includes knowledge of the following as required to establish and maintain a quality system:

quality system principles and practice

best practice quality principles and techniques

industry quality benchmarks

information collection and review techniques

organisation's quality exporting requirements

organisation's resource acquisition processes

organisation's operations

organisation's products and services

organisation's plant and equipment

continuous improvement principles

organisational strategic and quality objectives

human resource policies and practices

risk management, principles, strategies and applications

customer/client relations techniques

organisational change and development processes

computer applications

negotiation techniques

statistics

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Compliance documentation may include:

legislative, organisation and site requirements and procedures

manufacturer's guidelines and specifications

Australian standards

Employment and workplace relations legislation

Equal Employment Opportunity and Disability Discrimination legislation

Quality system may include:

quality policy

quality system and site procedures

site-specific work instructions

consultative processes

product specifications

service standards

quality records

quality policies

quality procedures

quality programs

Relevant personnel may include:

managers

supervisors

quality officer/manager

laboratory personnel

all site personnel

contractors

Resources may include:

people

finance

buildings/facilities

technology

information

Consultation may include:

consultation with environmental and laboratory personnel

issue resolution procedures

collaboration

employee representatives

site personnel

statutory/legal authorities

Quality issues may include

product specification or defects

delivery requirements

customer service expectations

product testing

site inspections

checklists

quality issues identification processes

non-compliance reports

customer feedback

sales staff feedback

allocation of responsibilities and duties

identification of quality issues

treating quality issues

interim solutions

dealing with unplanned incidents and events

consultation

communication

monitoring

review and improvement of the system

assessment of compliance

record keeping

reporting

training

organisational quality guidelines

organisational aims

issue resolution

quality records system

Legislation may include:

maintenance of statutory/legal records

provision of information and training

regulations and code of practice and procedures relating to statutory/legal compliance

site representatives and committees

issue resolution

Monitor may include

review of written reports

performance appraisal

auditing procedures

periodical review of procedures